Shipping policy

Shipping Policy


Last Updated: 23 Feb

Thank you for shopping with Martex Marine. This Shipping Policy explains how we process and deliver orders.

1. Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification once your order has shipped.

If we are experiencing a high volume of orders or delays, shipments may be delayed. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: [3–7 business days]

  • Expedited Shipping: [1–3 business days]

  • International Shipping: [7–21 business days]

Delivery times are estimates and may vary depending on your location and carrier delays.

3. Shipping Locations

We currently ship to:

  • [USA, Asia, Europe, Worldwide].

If your country is not listed, please contact us at info@martexmarine.com.

4. Shipment Confirmation & Tracking

You will receive a shipment confirmation email with tracking information once your order has shipped.

Please allow up to 24 hours for tracking updates to appear.

5. Customs, Duties & Taxes (For International Orders)

Martex Marine is not responsible for customs fees, import duties, taxes, or other charges applied by your country. These charges are the responsibility of the customer.

6. Delays & Delivery Issues

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Incorrect shipping information provided by customers

  • Natural disasters or unforeseen circumstances

If your package is significantly delayed or lost, please contact us at info@Martexmarine.com.

7. Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at info@Martexmarine.com.

8. Damaged or Lost Packages

If your order arrives damaged:

  1. Take clear photos of the damaged package and items.

  2. Contact us within [48 hours] of delivery at info@Martexmarine.com.

We will review your case and provide a replacement or refund if applicable.

9. Returns & Exchanges

For information about returns and exchanges, please refer to our Return Policy.

10. Contact Us

If you have questions about shipping, contact us:

Martex Marine
info@martex-services.com
+8617715041533